A quick summary of how we handle orders, delivery, returns, and your rights as a customer. For full details, follow the links at the end of each section.
Privacy Policy
We collect the personal information needed to fulfil your orders and run our store, including your contact and payment details, order history, and how you interact with our site. We use this to process your orders, provide customer support, prevent fraud, and, where you've agreed to it, send you marketing communications. We work with Shopify and other trusted service providers to run our store, and we never sell your information. If you're in the UK or EEA, you have a range of rights over your data, including the right to access, correct, delete, or transfer it, and to object to or restrict how we use it.
Read our full Privacy Policy →
Terms of Service
Our Terms and Conditions cover how our website and store work, from placing an order and trade account payment terms to our free sample policy, delivery and liability, and how we handle cancellations on bespoke or made-to-order items. They also explain your statutory rights as a consumer, which are never affected by anything in our own policies.
Read our full Terms of Service →
Returns Policy
You have 30 days from receiving your order to request a return, provided the item is unused and in its original packaging. Some items, including made-to-order or cut-to-size products, hazardous materials, free samples, and sale items, aren't eligible for return under this policy. Separately, UK and EU consumers have a legal right to cancel most orders within 14 days of receipt, for any reason. Approved refunds are issued within 14 days of us receiving your return.
Read our full Returns Policy →
Shipping Policy
Where an item is in stock in our UK warehouse, we aim to dispatch it the same day or next working day. Smaller items are sent by standard courier, while larger orders like flooring and tiling are delivered by pallet. Delivery is free on orders over £150 to UK mainland addresses; other destinations, including Northern Ireland, the Scottish Highlands and Islands, and international orders, incur a delivery charge. Made-to-order and specially sourced items may take longer, and this will always be shown on the product page.
Read our full Shipping Policy →
Legal Notice
Here you'll find our company registration details, VAT number, registered address, and how to contact us directly with a complaint or query, along with information on dispute resolution if we're ever unable to resolve something between us directly.
[Read our full Legal Notice →]
Need a Hand?
If anything here isn't clear, or you'd like to talk through an order, return, or delivery question directly, our team is happy to help. Get in touch at customerservices@venturabuilds.com and we'll get back to you as soon as we can.