Shipping policy

Shipping & Delivery Policy

1. Processing Times

Dispatch and delivery times can vary significantly depending on the product range and current stock availability. Where an item is in stock in our UK warehouse, we aim to dispatch the same day or next working day. Some ranges, particularly made-to-order, cut-to-size, or specially sourced items, may take longer to dispatch; if this applies to your order, the estimated dispatch time will be shown clearly on the product page before you order.

2. Delivery Methods

Once dispatched, your order is delivered using one of the following methods depending on its size and weight:

Standard courier delivery is used for smaller orders, such as samples, accessories, and lighter materials. Our standard service is a 1 to 2 day tracked delivery.

Pallet delivery is used for larger or bulkier orders, such as flooring, tiling, and timber. Pallet deliveries follow the same dispatch timeframe as standard courier orders. Pallet deliveries are kerbside only, meaning the delivery driver will bring your order to the nearest safe, accessible point at your property (such as your driveway or kerb), but will not carry it into your home, garage, or site. You'll need someone available at the delivery address to help unload, as drivers are not able to do this alone for larger pallets. Please make sure there's suitable access for a delivery vehicle and, where relevant, a pallet truck.

3. Delivery Costs

Standard delivery, whether by courier or pallet, is free on orders over £150 to UK mainland addresses. Orders to Northern Ireland, the Scottish Highlands and Islands, other UK offshore areas, and all international destinations will incur a delivery charge regardless of order value. Delivery costs will be shown clearly at checkout before you complete your order, and are separate from the price of the goods themselves.

4. Delivery Areas

We deliver across the United Kingdom, the European Union, and internationally]. Delivery timescales and costs vary by destination and will be shown at checkout. For orders shipped outside the UK, please see the International Shipments section of our Terms and Conditions regarding customs duties and import charges, which are your responsibility and not included in our delivery costs.

5. Estimated Delivery Timescales

Because dispatch and transit times vary by range, stock availability, and destination, please use the following as general guidance rather than a fixed promise:

• UK mainland: dispatch the same day or next working day (if in stock), followed by 1 to 2 day standard delivery.

• Northern Ireland, Scottish Highlands and Islands, and other UK offshore areas: same dispatch aim as above, but transit typically takes longer than mainland UK; a delivery charge applies regardless of order value.

• European Union: please allow additional time for transit and customs clearance on top of our standard dispatch timeframe.

• Rest of world: please allow additional time for transit and customs clearance on top of our standard dispatch timeframe.

• Made-to-order, cut-to-size, or specially sourced items: dispatch times will be shown on the relevant product page, and may be longer than our standard dispatch aim.

Where no specific delivery date is agreed at checkout, we will in any event deliver your order within 30 days, in line with your rights under the Consumer Rights Act 2015. Delivery timescales may occasionally be affected by circumstances outside our control, including courier delays, severe weather, or supply disruption; see our Terms and Conditions for more on this.

6. Receiving Your Delivery

Please inspect your order as soon as it arrives, ideally before signing for it, and photograph any damage to packaging or product before it's moved or unpacked. This is especially important for pallet deliveries, since claims for transit damage are much easier to resolve when reported at the point of delivery. If your order arrives damaged, defective, or incorrect, please contact us straight away at customerservices@venturabuilds.com. Full detail on damaged or faulty items is set out in our Returns & Refunds Policy.

7. Missed or Failed Deliveries

If a delivery attempt is unsuccessful because no one was available to receive it (where required) or because the address or access details provided were incorrect, the courier may attempt redelivery or return the order to us. In this case, a redelivery charge may apply to cover the additional courier cost. Please make sure your delivery address, contact number, and any site access notes are accurate when you place your order.

8. Trade and Bulk Orders

If you hold a trade account or are placing a large or bulk order, we can often arrange a scheduled delivery slot or coordinate directly with your site team. Contact your account handler, or email customerservices@venturabuilds.com, to arrange this ahead of your order where possible.

9. Order Tracking

Once your order has been dispatched, we'll send you tracking information where available so you can follow its progress. For international orders, we recommend keeping an eye on tracking updates, particularly around customs clearance, as this can occasionally add time to delivery.

10. Questions About Your Delivery

If you have any questions about a delivery, an order in transit, or need to arrange access details for a pallet delivery, contact us at customerservices@venturabuilds.com.