Frequently Asked Questions

Most building supplies pass through an importer, a distributor, and a showroom before reaching you — each one adding their own markup. We buy directly from the same factories and cut out those middle steps, so you're paying for the product, not the supply chain.

First-grade, every time. We don't sell factory seconds, rejects, or B-grade stock. Every order is quality-checked before it ships — the saving comes from cutting out the middlemen, not from cutting corners.

Product pages for materials sold by area include a Coverage Calculator — enter your area and it works out how many units you need, with a default 10% wastage allowance (adjustable) for cuts and offcuts. It always rounds up to the next whole unit, so you won't come up short mid-job.

Yes — look for the "Order a Free Sample" button on the product page. Colour and texture can look different on screen than in person, so we'd always rather you check first than deal with a return later.

Materials like flooring and tiling are priced and calculated per square metre, so you'll see a coverage calculator on those product pages. Individual items — lighting, hardware, fixtures — are simply priced and ordered per unit.

Dispatch times vary by product and are listed on each individual product page. Most orders leave our warehouse within a few working days of being placed.

Bulky and palletised materials are typically delivered kerbside — the driver unloads to your curb or driveway entrance, so arrange help (or a tradesperson) to move larger orders inside. Smaller items are delivered to your door.

We deliver across the areas shown at checkout. If your postcode isn't covered, you'll see this before you complete your order — get in touch if you're unsure and we'll check for you.

Yes — once your order ships you'll receive a confirmation with tracking information, and you can always check its status from your account order history.

We accept change-of-mind returns within 30 days, provided the item is unused and in its original, resaleable condition (sale items excluded). Ordering a sample first is the easiest way to avoid a return altogether.

Contact us with your order number and a few photos as soon as you notice the issue, and we'll sort a replacement or refund — no need to arrange your own return in this case.

Yes, our products carry a manufacturer's warranty against defects. Warranty length varies by product — check the product page or get in touch if you're not sure what applies to your item.

Yes — trade account customers get access to further volume pricing. Join the Trade List to get started.

For large or multi-room projects, get in touch with your project details (materials, quantities, timeline) and we'll put together a quote for you.

We accept all major credit and debit cards, plus the standard secure checkout options — you'll see everything available when you go to pay.

Yes. All payments are processed through Shopify's secure checkout, so your card details are never stored on our servers.